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HertsGTFC |
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Posts: 13,854
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Location: Stevenage
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The Mrs called the ticket office today and got our Kiddy tickets over the phone by quoting our season ticket number, she asked if they could post them out as we live out of Town (we would have paid BTW) and she was told that "we don't post tickets out"????
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| "Crombie you would have got to that if you weren't such a fat ba%$@rd" - George Kerr, inspiration from the dug out 70s style |
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sydney |
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Fine Wine Drinker
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Our ticket office is not generally very friendly I've rung them for years as live away from Gy They've had my card number for years and not once has anyone said "how are you" " hi Mr @@@@ nice to hear from you again" " enjoy the game" "Thankyou for your support" They need a refresher course in customer care, and a broader understanding of where town fans may be ringing from Such a shame as so many people work so hard and care about this club so much Come on Town!!
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chelseacity |
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Lager Top Drinker
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Location: stallingborough
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I agree about the ticket office not being friendly, i don't think they like each other in there and sometimes i feel an air of hostility towards each other which then rubs off on the customers. I might be wrong, but having ran a few sales forces in my time, they could do with some sales training on looking after the customer and giving such a good service that the customers want to come back time after time.
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LH |
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Moderator
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The ticket office system needs a look at to be honest. I've had issues getting tickets over the phone being a semi-exile during the working week yet having a season ticket registered to GY. I know a lad who had issues getting a replacement ticket for a match as he'd left his season ticket in Keelby or somewhere. There's been the one-for-one thing this week too and we're yet to have the annual scramble for Lincoln tickets. A lot of these problems have simple solutions. Agree there is often a weird atmosphere in there too. I feel like an inconvenience if I go in there on say a Wednesday afternoon for anything.
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Belfast Town |
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Cocktail Drinker
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Sorry to hear these comments. I've always found the staff very helpful, which is great given that I live so far away.
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gary_elton |
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Vodka Drinker
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Ive always found the ticket office very helpful and never have a problem with tickets being sent to me albeit for an extra fee.... as an exile it's always been OK for me
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| All my pictures , Seem to fade to black and white.... (Reg Dwight) |
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HertsGTFC |
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Posts: 13,854
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Location: Stevenage
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Listen ........I don't want to be negative when there is more positivity around than possibly ever before but that actually is a reason for raising this, When I did my operation promotion pledge I think if I read it right I became a trust member? possibly mis-read this but either way I was more than happy to pledge and pay.
So I know trust members participate in this forum and reckon that if someone who has a line into the club from the trust gave this feedback to Steve in the ticket office I am 100% sure it would get better and quickly. All we ask is for season ticket holders, non season ticket holders and new fans be treated with a little bit of care for spending their "hard earned".
Also how many times do we impose draconian rules on ticket sales and retract them when they don't sell as quick as we thought they would?
Also I don't want to sound like Victor Meldrew but when I spent £40 on a shirt for my dad on Saturday the colleague behind the counter did not even say thank you? But that's another story........
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| "Crombie you would have got to that if you weren't such a fat ba%$@rd" - George Kerr, inspiration from the dug out 70s style |
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Grimal |
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Whiskey Drinker
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I think there might be one or two bad apples but I've normally found the staff in the ticket office quite friendly but you've got to speak as you find.
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sparkles |
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Beer Drinker
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I have to agree and also add that the level of training is also poor. Last season, before we had season tickets, I would call up to order our tickets- 2 adults in the main stand, 1 being disabled and the other being a free disabled assistant. Almost every time it turned into a whole rigmarole, usually taking at least 15 minutes. When we went to get our season tickets this year it took 4 separate people to do it.
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Garth |
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Season Ticket Holder
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Listen ........I don't want to be negative when there is more positivity around than possibly ever before but that actually is a reason for raising this, When I did my operation promotion pledge I think if I read it right I became a trust member? possibly mis-read this but either way I was more than happy to pledge and pay.
So I know trust members participate in this forum and reckon that if someone who has a line into the club from the trust gave this feedback to Steve in the ticket office I am 100% sure it would get better and quickly. All we ask is for season ticket holders, non season ticket holders and new fans be treated with a little bit of care for spending their "hard earned".
Also how many times do we impose draconian rules on ticket sales and retract them when they don't sell as quick as we thought they would?
Also I don't want to sound like Victor Meldrew but when I spent £40 on a shirt for my dad on Saturday the colleague behind the counter did not even say thank you? But that's another story........
Agree on this went Monday and required one extra ticket with my season ticket and felt like I was trying to con the World, but on Tuesday it was no problem, Duh!
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