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Debbie Cook

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MuddyWaters
July 7, 2022, 9:24pm
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As there has been a bit of a swipe at the club on here today, I thought it worth relating my experience with the club, Debbie in particular, today.

I’m not going into detail but there was an issue regarding season tickets that I wasn’t happy about and, as a consequence, sent her an email. Within the hour, I received an email understanding my point and it was resolved with a courteous response and a promise to put right.

I don’t know what the other poster is trying to say but it’s things like this that differentiate the club from its’ previous incarnation.
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Rodley Mariner
July 7, 2022, 9:30pm
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I suspect standards of customer care are far higher than they were and it's not inconceivable some people might struggle with that. It's never felt like that to me over the past year though.
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fishboyUTM
July 9, 2022, 9:57am
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To be fair, even under the previous regime I'd never had a problem with the staff on the ground so to speak. Ticket and shop office staff have always done a great job. Even John Fenty had replied quickly and extensively to my emails. Although once I actually defended him on the fishy (and I am no fan of JF )after some idiots made false accusations against him. My thanks were a phone call from Nick Dale and an indefinite ban from BP until they actually read what I had put! A thank you was in order, not a ban from BP!

I get the impression the staff now have the tools to do their jobs better. In and out of house training, upgraded technology and the right skills. I bet it's a better place to work.
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Theimperialcoroner
July 9, 2022, 4:23pm

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Quoted from fishboyUTM
To be fair, even under the previous regime I'd never had a problem with the staff on the ground so to speak. Ticket and shop office staff have always done a great job. Even John Fenty had replied quickly and extensively to my emails. Although once I actually defended him on the fishy (and I am no fan of JF )after some idiots made false accusations against him. My thanks were a phone call from Nick Dale and an indefinite ban from BP until they actually read what I had put! A thank you was in order, not a ban from BP!

I get the impression the staff now have the tools to do their jobs better. In and out of house training, upgraded technology and the right skills. I bet it's a better place to work.


A number of times Fenty said stuff to people’s face and then did just the opposite afterwards. I am certain we will not see that with the current regime.


Batch, Crombie, Moore K, Wiggington, Cumming, Waters, Bonnyman, Ford, Emson, Drinkell, Whymark. Love you all, You are the reason I'm on here. You've had help from Todd, Handyside, Futcher P, Groves, Mendonca, Macca etc etc etc. Up The Mariners!!!!!!!!!
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pen penfras
July 9, 2022, 4:24pm

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Quoted from Theimperialcoroner


A number of times Fenty said stuff to people’s face and then did just the opposite afterwards. I am certain we will not see that with the current regime.


Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.
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wigworld
July 9, 2022, 4:28pm

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Quoted from pen penfras


Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.


After the carnage the previous regime brought on this club, is that really the best you can come up with?
No it wasn't great (although pretty minor in the scheme of things), but they acknowledged that and commited to being better at enaging with supporters over change.
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Bristol Mariner
July 9, 2022, 4:30pm

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Quoted from pen penfras


Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.


You're back. You must have to spend hours trawling to find anything to say now?...


GTFC Exile, Bristol Mariners
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Rodley Mariner
July 9, 2022, 4:30pm
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Quoted from pen penfras


Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.


Who put 50p in the buffoon?
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It Bites
July 9, 2022, 4:45pm
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[quote=140128]

Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.[/quote


Orrrr Bless , has mother let you out .
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forza ivano
July 9, 2022, 4:53pm

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Quoted from pen penfras


Yea, they'd never do anything like start a movement to protect a club's badge without fan consultation and then just change ours anyway.


the other stuff you wrote about how brilliant it is to see a record number of season tickets sold; how amazing that sales have doubled from the figures during Fenty's yoke; how you couldn't believe that we could sell 1000 shirts in a morning, how Hurst and the team seem to be flourishing  under the new benign leadership -  all of it seems to have disappeared


perhaps you'd like to post something reflecting your happiness that the club is having, both on and off the park?  (I won't hold my breath)
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