Continued ticket madness?

It's a grimsby thing...  sometimes folk aint appy unless they're moanin....  

Quoted from rancido

Surely there are enough Trust members on here to formally mention this at on of their meetings? The Trust reps on the Board should follow this up through the GTFC Office manager.

In my (admittedly limited) experience of such matters it has always been better to go down the correct channels when dealing with GTFC. I love The Fishy BUT it isn't an official club organ and therefore would run the risk of being ignored. Anyone who has posted on here for as long as I have will be only too aware of the club's attitude to this esteemed organ!! People might not be over enamoured with it but the official way is to approach the Trust through the enquiries function. It is a lot harder to ignore issues when they are presented through the official channels. Anyone can e-mail the Trust they don't have to be a Trust member. To the best of my knowledge only Bax (for Operation Promotion matters) and I post on here. Gone are the days when I read every thread-certainly since Operation Promotion took over my life...

Over to you people....

Quoted from barralad

In my (admittedly limited) experience of such matters it has always been better to go down the correct channels when dealing with GTFC. I love The Fishy BUT it isn't an official club organ and therefore would run the risk of being ignored. Anyone who has posted on here for as long as I have will be only too aware of the club's attitude to this esteemed organ!! People might not be over enamoured with it but the official way is to approach the Trust through the enquiries function. It is a lot harder to ignore issues when they are presented through the official channels. Anyone can e-mail the Trust they don't have to be a Trust member. To the best of my knowledge only Bax (for Operation Promotion matters) and I post on here. Gone are the days when I read every thread-certainly since Operation Promotion took over my life...

Over to you people....

Excellent post barralad, obviously there is a problem that needs sorting, it is up to the club, in this time of good will they must be looking at it, i do not book online since they put a 50p tax on exiles and probably costs town a couple of games a season from me no-one likes complaining to a club we love with a passion but being taen for granted is very poor

I drove up to Gy this morning for two tickets and went straight to BP. I'm a trust member but wanted two tickets. Asked for two seats and wasn't asked for either season ticket details (I don't have one) or Supporters Trust membership
Got two tickets, great polite service but suspect anybody could have walked in and bought some

I had a similar experience to Buckstown.  Up here for the weekend, I went into the ticket office and they were really helpful, selling me a ticket with no-questions asked.  The people were really friendly and happy for a chat as they were preparing for the open day.  Young chap on the desk was particularly helpful and told me they'd sold just over 900 so far.

If you're not sure about anything or are an exile, I'd just suggest calling and explaining your situation.  I remember buying tickets for the Eastleigh playoff game and they took a booking over the phone and sent them by post so it can be done.

As for the staff and attitude, I think you're always bound to get the odd rude person or someone on a bad day, and we all have different anecdotes depending on our experiences.  It would be good if the club could maybe run some customer service training so that all staff are as good as the guy who helped me today.  If they can stick to three golden rules, they'll be fine:  1)  Always be polite to people 2) Always try to give the customer a solution rather than a problem 3) NEVER TURN AWAY SOMEONE'S MONEY.

Noticing that the people who aren't complaining aren't home regulars. Not a dig - just maybe the non complainers aren't going in regularly enough to have the reasons to whinge or maybe they're on cloud nine being in such a romantic setting as BP and Cleethorpes are that they are oblivious to it.

I have never had a problem at the ticket office, they've always gone out there way to get my lad and me our preferred seats in the lower findus. They've always been polite to me.

I'm a little confused as I live near near Northampton and can't get to BP will they send tickets to me for the Kiddie game? But charge me £6+ for postage?
Or can they only be picked up from BP?

Shame we cant design a system to pay and reserve your seat which then becomes unavailable to the next person....self ticket.

Quoted from Teesknees

I'm a little confused as I live near near Northampton and can't get to BP will they send tickets to me for the Kiddie game? But charge me £6+ for postage?
Or can they only be picked up from BP?

They should be willing to send you tickets, but they may try and insist on sending them special delivery at a ridiculous cost of £6.75. Might be worth phoning and asking if they could just send them first class instead.